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Branches:

Land Line

+267 311 5606

Email Address

admin@ernardenterprises.co.bw

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Faq's

FREQUENTLY ASKED QUESTION

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List of Frequently Asked Questions (FAQs) for Ernard Enterprises, tailored to your business model as a wholesale and distribution company dealing in hardware, cosmetics, household, and other general goods.
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    General Questions

  • What is Ernard Enterprises?
    Ernard Enterprises is a Botswana-based wholesale and retail distribution company supplying hardware, cosmetics, household items, and more.
  • Where are you located?
    We have branches in Gaborone (Warehouse and Hardware Store) and Molepolole (Hardware Store).
  • Do you sell to individuals or only businesses?
    We serve both individuals and businesses. Whether you're a contractor, retailer, or walk-in customer, you’re welcome to shop with us.

    • Products & Services

  • What products do you offer?
    We supply hardware and building materials, household goods, cosmetics, care products, stationery, and more.
  • Do you offer bulk orders?
    Yes. We specialize in bulk and wholesale supply. Contact us for discounted rates on large orders.
  • Can I get a catalog of your products?
    Yes. You can request our latest product catalog by emailing us at admin@ernardenterprises.co.bw or visiting one of our branches.
  • Are your products sourced locally or internationally?
    We source from both local and international suppliers, ensuring high-quality and competitively priced items.

    • Orders & Payments

  • How can I place an order?
    Orders can be placed by visiting our stores, calling +267 311 5606, or emailing orders@ernardenterprises.co.bw.
  • What payment methods do you accept?
    We accept cash, bank transfer, POS card payments, and mobile money (where available).

    • Delivery & Logistics

  • Do you deliver orders?
    Yes, we deliver within Gaborone and surrounding areas for bulk orders. Delivery fees may apply.
  • How long does delivery take?
    Most local deliveries are completed within 24–48 hours depending on order size and location.
  • Can I arrange my own transport for collection?
    Absolutely. We allow clients to arrange their own logistics if they prefer.

    • Support & Returns

  • What is your return policy?
    Returns are accepted within 7 days for unused items in original packaging. Receipt is required.
  • What if I receive a wrong or damaged item?
    Contact us immediately via phone or email and we will resolve the issue promptly.

    • Partnerships & Business Clients

  • Do you work with institutions or the government?
    Yes. We supply to government bodies, schools, NGOs, and corporate clients across Botswana. Contact us for tender support and corporate supply arrangements.
  • Can I become a reseller or partner?
    Absolutely. Contact us to learn about reseller pricing and partnership opportunities.

    • Store & Website Information

  • What are your operating hours?
    Our standard business hours are: Monday to Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 1:00 PM Sunday & Holidays: Closed
  • Do you have an online store?
    Currently, we’re building our official ecommerce website. In the meantime, you can order via phone, email, or in person.
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